This Privacy Policy explains how Hancock Plastering & Painting Services ("we", "us" or "our") collects, uses, shares and protects your personal information when you contact us, request a quote, or use our website at hancockplasteringpainting.co.uk. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Hancock Plastering & Painting Services is a plastering and painting contractor based at 3 Anderson Close, Harefield, Middlesex, UB9 6HF. For the purposes of data protection law, we are the "data controller" responsible for your personal data.
If you have any questions about this policy or how we handle your data, you can contact us:
- By phone: 07734 903439
- By email: hancockplasteringpainting@gmail.com
- By post: 3 Anderson Close, Harefield, Middlesex, UB9 6HF
2. The information we collect
We only collect the information we need to respond to your enquiry and carry out work for you. This may include:
- Contact details — your name, email address, telephone number and postal address.
- Job details — information you give us about the work you need, including property details, photographs you choose to send, and any access requirements.
- Correspondence — the content of messages, emails and calls between us.
- Website usage data — basic technical information such as your IP address, browser type and pages visited, collected automatically where applicable.
3. How we use your information
We use your personal data to:
- Respond to your enquiries and provide you with a quotation;
- Arrange, plan and carry out plastering, painting and decorating work;
- Manage payments, invoicing and our records;
- Communicate with you about your booking, including any changes or follow-up;
- Comply with our legal and regulatory obligations;
- Improve our website and services.
4. Our legal basis for processing
We rely on the following lawful bases under the UK GDPR:
- Contract — where processing is necessary to provide a quote or carry out work you have requested.
- Legitimate interests — to respond to enquiries, run our business efficiently, and keep proper records.
- Legal obligation — where we must keep certain records (for example, for tax and accounting purposes).
- Consent — where you have given us clear consent, for example to send you marketing. You can withdraw consent at any time.
5. How we share your information
We do not sell your personal data. We only share it where necessary, such as with:
- Trusted service providers who help us run our business and website (for example, email and form-handling providers);
- Our accountant or professional advisers;
- Authorities or regulators where we are required to do so by law.
When you submit our contact form, your details are processed by our form provider (Web3Forms) solely to deliver your message to us by email.
6. How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out above. Enquiry and job records are generally kept for up to six years to meet our legal and accounting obligations, after which they are securely deleted.
7. How we protect your data
We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse. Our website is served over a secure (HTTPS) connection.
8. Cookies
Our website uses only the minimal cookies and storage needed for it to function correctly. We do not use intrusive advertising trackers. You can control or delete cookies through your browser settings at any time.
9. Your rights
Under data protection law, you have the right to:
- Access the personal data we hold about you;
- Ask us to correct inaccurate or incomplete data;
- Ask us to delete your data ("right to erasure");
- Restrict or object to our processing of your data;
- Request a copy of your data in a portable format;
- Withdraw consent where we rely on it.
To exercise any of these rights, please contact us using the details in section 1. We will respond within one month.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.